Privacy Policy

Privacy Policy

Introduction

Welcome to https://christian-couples-therapy-online.couplesresilience.com (hereafter referred to as “our website” or “we”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is protected at all times. This Privacy Policy details the information we collect, how we use it, and the steps we take to safeguard your personal data.

Scope

This policy covers all aspects of our website, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  1. Authorized User Access: When you create an account on our platform and use our applications or services as an authorized user, we collect and process your data for personalized experiences and service delivery.
  2. Website Visits: If you visit our website, we may track your interaction through analytics tools to improve content and functionality.
  3. Communication: We may reach out to you via email, calls, or text messages/SMS for marketing purposes, updates, or transactional communications.

Personal Data Collection

We collect various types of personal data, including:

  • Account Information: Your username, registration details, and profile settings.
  • Payment Information: Credit card details, billing addresses, and payment transaction records.
  • Financial Information: Bank account numbers (if used for direct payments) and financial history (anonymized for analytics).
  • Purchase Information: Details of products or services purchased from our platform, including quantities and pricing.
  • Mobile Device Identifiers: Unique device IDs, operating system information, and browser types for technical support and analytics.
  • Location Data: GPS coordinates and location services data to provide localized content and services (with user consent).
  • Feedback: Reviews, comments, and suggestions you share with us.
  • Social Media Information: Details from social media platforms when users choose to log in through these accounts for seamless access.
  • Product Information: Search history, product recommendations, and preferences expressed while using our platform.

We gather this data through various means: user input forms, account settings, browsing activities, analytics tools, and third-party integrations. Additionally, some personal data may be provided to us by trusted third parties, who adhere to their respective privacy policies.

Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies for:

  • Strictly Necessary: Ensuring core functionality of our platform, such as remembering login details.
  • Preferences: Customizing user experience based on settings and preferences.
  • Analytics: Tracking aggregate data to improve our services and understand user behavior.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their privacy preferences.

Retention and Deletion

We retain personal data for as long as it is necessary for the purpose it was collected or as required by law. Once the retention period expires or when the purpose changes, we securely delete or anonymize the data. This process ensures that your information remains safe and private.

Security Measures

To protect your personal data, we implement robust security measures:

  • Encryption: We use encryption protocols for data storage and transmission to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Regular Audits: Our security practices are regularly audited to identify and mitigate potential risks.

Children’s Privacy

Our services are not directed at children under 18 years of age, and we do not knowingly collect personal data from this demographic.

Your Rights (Geography Dependent)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to and view the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
  • Restriction: The right to limit the use of your personal data in specific situations.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for marketing or other purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your privacy rights.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to your request within the legally required time frame.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

We appreciate your trust in our services, and we are committed to maintaining a secure and transparent online environment.